Thats what i like to hear! Thank you!
Gold Rush
- Thread starter Immelmanloop
- Start date
Did it run on 2 trains?
Just 1 train
From staff I heard that train 1 needs quite a bit of work and the ride may only run one train for the rest of the season.
It broke again today apparently a new axle has been ordered speaking to staff but the train that originally broke may not be operational the rest of the season. Think for now they might have given up on the ride until they have that part. Hopefully though they get it fixed especially for summer.
Was there today saw it testing when we left at 6pm, shame as past 2 times we been its gone down more than once, has either had problems with lift hill or valleying lately, really hope its fixed soon! Its a great ride and a massive loss not running! I probably walked past you
Where is the 2nd train? Is it in the shed?
Was it train 1 or 2?
A mix of work, after school clubs and opening times has meant that this was our first post school visit today.
After a weekend trip where the wait times listed for gold rush were listed at 60 minutes this was top of the little lads hit list for our half hour or so.
Arriving as all the school trips departed the little lad scampered off into Frontier Falls with the instruction that I'd meet him by the exit. However I was able to catch him up and he moved three spaces back down the queue line to join me. We were on the next train (2 - woo hoo!) and boarded.
There was an issue though and the seat bars went back up, and then the announcement that the ride had encourntered an issue and it was uncertain how long we'd be waiting for. The Ops did however suggest that if they were near to the rear of the queue they'd probably be better looking elsewhere for the last knockings of the day. We had to return to the waiting area whilst we awaited the maintencance crew to arrive. A number of those who were on the train decided to depart at this point.
We decided to stick it out. The maintenance crew arrived and there was some messing with seat bars and the train was sent on a test run. We had to wait whilst the one op went and put the queue line closed sign out and returned.
Now, heres the thing. This was an instance where the customer experience could have gone a numebr of ways. We could have been turfed out, the advertised 4pm finish time was upon us. We could have been sent round once before being turfed out.
But what happened was that there was the restart audio, then a message from the Ops thanking us for our patience and that we'd be sent roudn more than once and we'd get to experience both cycles. There was some opining as to which was the best and after the second trip we were treated to a third.
The engagement from the ride ops during this time was exceptional. The value they added to the customer experience was immeasurabel and those that were on the ride went home truly knowing that their day was EPIC. They did give us their names, if this was a blatent attempt to get them mentioned in a posting on a DMR fansite then I am only to happy to oblige. However I'm old and decrepit and I can't remember them (Jake, summat and summat - not Ellie May) - although I could pick them out at a line up. It was clear who the team lead was and it is also clear that whatever he is paid he provides amazing value for money for the park.
Could have been an awful trip that would have lead me to question the repurchase at the end of the pass. However things like that make you feel properly valued as customers and that your genuine experience matters.
After a weekend trip where the wait times listed for gold rush were listed at 60 minutes this was top of the little lads hit list for our half hour or so.
Arriving as all the school trips departed the little lad scampered off into Frontier Falls with the instruction that I'd meet him by the exit. However I was able to catch him up and he moved three spaces back down the queue line to join me. We were on the next train (2 - woo hoo!) and boarded.
There was an issue though and the seat bars went back up, and then the announcement that the ride had encourntered an issue and it was uncertain how long we'd be waiting for. The Ops did however suggest that if they were near to the rear of the queue they'd probably be better looking elsewhere for the last knockings of the day. We had to return to the waiting area whilst we awaited the maintencance crew to arrive. A number of those who were on the train decided to depart at this point.
We decided to stick it out. The maintenance crew arrived and there was some messing with seat bars and the train was sent on a test run. We had to wait whilst the one op went and put the queue line closed sign out and returned.
Now, heres the thing. This was an instance where the customer experience could have gone a numebr of ways. We could have been turfed out, the advertised 4pm finish time was upon us. We could have been sent round once before being turfed out.
But what happened was that there was the restart audio, then a message from the Ops thanking us for our patience and that we'd be sent roudn more than once and we'd get to experience both cycles. There was some opining as to which was the best and after the second trip we were treated to a third.
The engagement from the ride ops during this time was exceptional. The value they added to the customer experience was immeasurabel and those that were on the ride went home truly knowing that their day was EPIC. They did give us their names, if this was a blatent attempt to get them mentioned in a posting on a DMR fansite then I am only to happy to oblige. However I'm old and decrepit and I can't remember them (Jake, summat and summat - not Ellie May) - although I could pick them out at a line up. It was clear who the team lead was and it is also clear that whatever he is paid he provides amazing value for money for the park.
Could have been an awful trip that would have lead me to question the repurchase at the end of the pass. However things like that make you feel properly valued as customers and that your genuine experience matters.