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Queue Jumping and Security

  • Thread starter Thread starter Matthew
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Matthew

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While at the park recently, which was busy due to school trips, I saw a few incidents involving people jumping queues.

Just before the building on Accelerator some tried to join the group by ducking undr the barriers. Luckily the attendant at the door saw this and called them out. Security then escorted them the the back (and they stormed off)

Then on Shockwave a whole group of FOUR girls tried to duck the railings, then a guy next to us in the queue told us and we all went past them. They weren't happy at all and tried to push past, but the host spoke to them firmly and prevented them from moving.

And on Maelstrom a couple of people joined the queue but just stood talking, blocking the way. They were then told to leave by the steward.

What I'd like to say is well done and thank you to the hosts, stewards and external security staff. They took a no-nonsense approach to a serious problem. (y)
 
It’s a shame that the kids push in and think it’s okay to do it I feel bad for the families in on these busy days. When I visited I noticed went quiet at about 4 ish.

I have to agree and say the queue attendants are great to see, grouping people beforehand and letting small groups in stops uncomfortable queuelines and pushing.

The barriers make a better experince too because they stop people queue jumping especially on rides like the haunting down the bottom.

The no nonsense approach you speak of is appreciated by me to
 
Another thing I hated but thanked the security for. Just over 2 years ago before the accident on Splash Canyon there was a group of lads mid 20’s in the queue In front of us and they started smoking. Security must have noticed them straight away on CCTV and came and told them to put it out and if they were caught doing it again they will be told to leave the park. When the queue got into the undercover section they lit up again then when they got on the ride we were asked if they were the lads who was smoking in the queue. I said yes then the staff were on the radio to security and by the time they got off the ride there was a lot of Security leading them off the ride and out the park.
 
When I was last at the park some of the queue attendants just looked like they didn’t want to be there and were so bored. Some of them were on the same ride all day and I felt sorry for them. I think next time they should rotate the attendants around different roles such as 1 hour doing attending and 1 hour working on the rides etc.
 
Don't forget that some of the queue attendants were from an external company which the park would have hired for the busy days. I overheard one of them on Maelstrom saying that it was her first time at the park.
 
Also they have members of staff working In set area only so they know all the drills of the rides in that area. For example when I went last 2 weeks ago Air Race broke down and the members of staff were they just saying the ride will be unavailable for the time been but go off and enjoy the rest of the park and check back later. The ride didn’t reopen but 1 member of the staff was put on Shockwave pic solve and the other 2 in the Stormforce 10 station.
 
i dont get annoyed easily but queue jumping is one of the things that really ticks me off i was at the park on a school trip last year or the year before a couple of lads from my school tried jumping the queue for maelstrom and security asked them politely to move to the back of the queue when they refused and started acting hard the security removed them from the queue forcefully
 
First visit of the season to the park today. Maybe I was just unfortunate but I think there needs to be a much higher profile with regards to queue jumping and the park standards.

Often it is when there are larger groups and they want to join people further up the queue. Often there are kids sent forward by others, and you feel pretty mean calling out kids....but they are jumping ahead of lots of kids in the queue! It's something that needs to be addressed especially if you are reducing ride capacity by the amount using fast passes or easy access.
 
Stevie said:
I won’t mention too much for risk of angering another forums moderators. But it was prolific yesterday..
Family/friends queue for 3-4 attractions and kids (+adults sometimes) are funnelled down the queue when close to the front.
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I felt bad on saturday afternoon when I did that with the ice cream van outside the main entrance as we were leaving, let alone do that on a ride..
 
So it's not just me then.

I don't think that I saw a single sign yesterday about what constitutes queue jumping. It wouldn't take much to have something near the entrance to the queue line on each ride and a page on the website. It's not just a negative against those that do it, it does help decent folk and reassure them.
 
RustyShackleford said:
So it's not just me then.

I don't think that I saw a single sign yesterday about what constitutes queue jumping. It wouldn't take much to have something near the entrance to the queue line on each ride and a page on the website. It's not just a negative against those that do it, it does help decent folk and reassure them.
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No, It's not just you. I mean I have to use the easy access entrance on the rides for my 2 boys because of their health issues and I feel bad about it, and I've had some proper dirty looks from people because if it and I'll be honest I feel bad about that, but if it wasnt for the easy access there would be no point going at all for us because they're not able to queue like everyone else.
 
A friend of ours had a bad experience the other week with queue jumpers on park too :( Unfortunately, it appears to be a reoccurring issue recently.
 
Themeparksandy1981 said:
I can’t remember the last time I seen so many security guards walking around the park but it’s not as bad as roughly 20 years ago when police were hired for the late night events.
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I've noticed that the past few times too..

few weeks back two women were practically beating the crap out of one another after getting off the bounty...one had simply bumped into the other one...fighting like that infront of kids, absolute morons.

l
 
Elise said:
A friend of ours had a bad experience the other week with queue jumpers on park too :( Unfortunately, it appears to be a reoccurring issue recently.
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There needs to be an increase in signage. There is presently (nearly) nothing that suggests what is unacceptable behaviour.
 
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